Service Desk Analyst



The role:

We are looking for an IT grad to join our busy service desk team. As a service desk analyst, your main focus will to be to provide first and second level support for Terra Cat infrastructure so that our end users can accomplish their business tasks, by prioritizing and resolving end user service requests quickly and efficiently. 

The Terra IT team support our nationwide network of branches and over 500 employees, so your day will be varied and busy. This role would suit someone who is passionate about systems and technology and wants to help support and grow with Terra, out of our Hornby office. 

The benefits of working for Terra Cat:

  • There is always something interesting to solve
  • Variety of systems and projects working with new technologies
  • Career progression and regular training
  • 6% employer contribution to your superannuation fund
  • Subsidised medical insurance
  • Discount fuel card
  • A supportive team with a good knowledge base
  • Your uniform
  • An active social club

We are looking for someone who:

  • Holds a relevant tertiary qualification eg Dip IT, BCom or IT Support training
  • Has some experience in customer service or  business duties (internship, part time work etc)
  • Possesses outstanding customer service and communication skills
  • Is passionate about IS and technology

Terra Cat:

Terra Cat is the New Zealand Caterpillar dealer. With a network of 13 branches, we offer the entire Caterpillar product range, and the parts and services connected to supporting our product.  With a strong vision of where we want to be in 2025, our values of No Harm, Integrity, Openness and Care guide what we believe, what we stand for and how we work. 

It’s a great time to join our team at Terra Cat!

This is your opportunity to join an awesome team focused on delivering the very best to our customers at an exciting stage in our growth. 

To apply:

Please hit the apply button now.  You will need to submit an online application supported by your CV and cover letter.  Please note you will receive an email link to an online assessment which you will need to complete for your application to be considered.

This role is readvertised.  If you have already applied for this role, your application has been considered, there is no need to apply again.

Apply Now

Permanent - Full Time

Job no: JMAR136294

Location: Christchurch

Closing Date: Sunday, 12 December 2021